Return Policy

Purchase returns

The Customer has the right to cancel the ordered Product within 10 days of receipt. Returns are accepted only if the Product is unopened, in its original condition and packaging, with labels intact.

According to the Consumer Protection Law, the Seller may withhold part of the refund if the Product is returned without original packaging, if the packaging is damaged, or if there are signs of use.

The Customer cannot return personalized products that are intended only for them.

The Customer is responsible for maintaining the quality and safety of the Product during the return period.

Once the Product is used, it is considered accepted and non-refundable.

The Customer may exchange the Product within 14 days if dissatisfied, provided the item remains unused, in its original packaging and condition. All postage and customs costs are covered by the Consumer.

If exchanged for a different item with a price difference, the Customer must pay the difference via bank transfer or another payment method.

If the Seller does not have a similar Product available at the time of return, the Customer may request a refund, excluding shipping and customs costs.

To initiate a return or exchange, the Customer must complete a return form on windigo-store.com. For returns from outside the EU, VAT 21% applies. DHL handles import document processing (€48.40). All postage, customs, and VAT costs are paid by the Consumer.

Refunds are issued upon the Customer’s written request and transferred to the bank details provided, subject to Seller’s ability to process it.